This Privacy Policy explains how Bpexch (“we”, “us”) collects, uses, and protects information when you use our customer portal, mobile app, and related services.
1. Information we collect
We may collect account details you provide (such as username, WhatsApp number, and payment account information used for deposits or withdrawals), device and usage data needed to keep the service secure, and support messages you send to us.
2. How we use information
We use your information to create and manage your account, process deposit and withdrawal requests, provide customer support, improve reliability and security, and meet legal or compliance requirements.
3. Sharing
We do not sell your personal information. We may share data with payment partners and service providers who help us operate the portal, or when required by law.
4. Data security
We use reasonable technical and organizational measures to protect your information. No online service is completely secure, so please keep your password private.
5. Retention
We keep account and transaction records for as long as needed to provide the service and meet record-keeping obligations, then delete or anonymize them when no longer required.
6. Your choices
You may request account updates or help through support channels shown in the app. If you need to close your account, contact support and we will guide you through the process.
7. Updates
We may update this policy from time to time. The latest version will always be available on this page.
8. Contact
For privacy questions, use the WhatsApp support or help options inside the Bpexch app.