Why Was My Withdrawal Rejected? Reasons and Fixes
A withdrawal can fail in two ways: the app blocks it when you submit, or the team rejects it after review. Here is every common reason and its fix.
Blocked when you submit
These show an error straight away, before anything reaches the team.
- Amount outside your limits. Check the minimum and maximum in Profile → Withdrawal Limits.
- Daily limit reached. The Withdraw screen shows how many you have used today. Try again tomorrow.
- Another withdrawal is pending. Only one can be open at a time. Wait for it to finish.
- Withdrawals are paused. At some hours withdrawals are closed. The screen shows when they reopen.
Rejected after review
These reach the team and come back with a written reason in your history.
- The account title is not your name. Withdrawals only go to accounts in the name you registered with. Payouts to family or friends are rejected.
- The account number or IBAN is wrong. Copy it from your JazzCash, Easypaisa or bank app rather than typing it.
- The method and the account do not match. For example, choosing JazzCash but entering a bank account number.
Avoid it next time
- Register with your real full name, exactly as it appears on your wallet or bank account.
- Check your limits before you start.
- Read every digit on the Payout Destination step before you tap Submit Request.
Still stuck? Contact support with your username and the request date.