Why Is My Deposit Still Pending?
Pending means your request has arrived and a team member is checking your receipt. Deposits are usually approved within 15 minutes.
What happens while it is pending
- Your request arrives with the amount, the account you paid into, and your receipt photo.
- A team member compares the receipt with the payment received in that account.
- The request is approved or rejected. You get a notification, and the status changes in your deposit history.
What can make it take longer
- An unclear receipt. A cropped or blurry screenshot is harder to match.
- A different amount. The amount you entered must match the receipt exactly.
- A bank transfer still on its way. Some bank transfers take longer to arrive than wallet payments.
- Busy times. Many requests arriving at once can add a few minutes.
What you can do
- Wait for the notification. There is no need to submit again, and the app only allows one open deposit at a time anyway.
- If it has been well over 15 minutes, message support on WhatsApp with your username, the amount and the receipt.
- Next time, screenshot the full success screen so the amount and transaction ID are visible.
If it gets rejected
The reason is shown in your deposit history. Fix it, then submit a new request. The deposit guide lists the common reasons.